Refund Policy

Trial

Each listed plan includes a 14-day trial. A production checkout must state whether a payment method is collected during the trial, when the first charge occurs, and how cancellation before that charge works.

Live subscription refunds

For a production service, final refund terms must be shown before purchase and must comply with applicable consumer-protection law. A billing provider's cancellation or refund workflow should be linked from the customer account or support process.

Incorrect charges

If a production integration creates a duplicate, erroneous, or otherwise unauthorized charge, the billing records should be reviewed promptly and any required correction or refund should be made.

Static limitation

Submitting the demo checkout form does not create a real order. The success message is only a front-end demonstration and must not be used as evidence of payment or activation.

Contact

Before launch, supply a working billing-support contact and publish the final refund procedure. Company contact details are intentionally blank in this project until supplied.

Policy administration

This policy is a template and should be reconciled with the actual merchant-of-record, payment provider, tax treatment, and consumer rules that apply to the launch market. The final checkout should make the purchase price, renewal timing, trial conditions, cancellation process, and refund route visible before the customer confirms. Support records should contain enough information to investigate billing questions without unnecessarily retaining candidate information.

Where a refund is approved, the production billing system should record the decision and communicate the expected timing and method clearly. Any statutory cancellation rights remain applicable.